01. Protection of consumer interest through market surveillance in the light of Consumer Rights Protection Act, 2009.
2. To receive and dispose of written actionable complaints of consumers.
3. Distributing pamphlets and leaflets to make consumers aware of the Consumer Rights Protection Act, 2009.
4. Conducting regular awareness meetings to make consumers aware.
5. Establishment of complaint box for receiving consumer complaints and suggestions.
Planning and Implementation: Cabinet Division, A2I, BCC, DoICT and BASIS